United changes crew-booking policy after passenger's removal

United changes crew-booking policy after passenger's removal

United changes crew-booking policy after passenger's removal

A few days ago the airline announced they would no longer allow cops to remove passengers who weren't a security threat, and on Sunday they confirmed a new policy that requires employees check in for their flights at least 60 minutes before takeoff.

More than 40 percent of Americans are willing to pay more money and endure a layover in order to avoid flying on United Airlines, according to a new survey.

The airline said the change to its employee booking policy was an initial step as it reviewed policies to "deliver the best customer experience". The objective is to avoid having to find a seat for a crew member after all passengers have already boarded.

United Airlines said in an internal memo that the policy "is so the denied boarding process in an oversell situation may be implemented in a gate or lobby area and not on board the aircraft".

Citing the risk of "serious prejudice" to Dao, the filing asks that the airline and the City of Chicago, which runs the airport, to preserve surveillance videos, cockpit voice recordings, passenger and crew lists, and other materials related to United Flight 3411.

Since then, the airline has said it won't use law enforcement to drag people off flights anymore, and has also promised some kind of compensation for every passenger who was on that April 9 flight. Now-viral videos of the incident show a man, his nose bloody and his glasses almost knocked off his face, being dragged by the arm across the aisle.

In an unrelated incident, a United passenger complained that a scorpion stung him during a flight from Texas, also on Sunday.

United CEO Oscar Munoz keeps apologizing, but the cell phone videos of Dao's removal - he is 69, by the way - keep playing. His daughter, Crystal Dao Pepper, later told a news conference in Chicago that the family had been "sickened" by what had happened. Per his attorneys, Dr. Dao suffered a concussion, a broken nose and lost teeth in the altercation.

Attorney Thomas Demetrio says that agreement means a court hearing scheduled next week isn't taking place.

The bloody incident has caused outrage and a boycott against United Airlines.

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